Privacy Policy
Privacy Policy for ESA or Easy Sales Automation (CRM)
Introduction
ESA or Easy Sales Automation (CRM) (“Company”, “we”, “us”, or “our”) is committed to protecting the privacy and security of the personal information that our clients and their users (“Customers”, “you”, or “your”) provide to us. This Privacy Policy describes our practices with respect to the collection, use, disclosure, and protection of personal information, as well as the choices you have with respect to your personal information.
Scope
This Privacy Policy applies to all personal information collected by the Company in connection with the provision of our third-party tools and softwares (rebranded and/or non-rebranded) as a service (“Service”), including personal information provided to us by our clients/users or their customers..
Data Collection and Use
We collect personal information from our clients/users and their customers for the purpose of providing our Service. This personal information includes, but is not limited to names, addresses, phone numbers, email addresses, and other contact information.
In addition to the personal information provided to us by our clients/users and their customers, we may also collect certain technical information, such as IP addresses, browser type and version, and information about the device being used to access the Service. This information is used to improve the performance and functionality of our Service and to diagnose technical issues.
We use the personal information collected from our clients/users and their customers to provide the Service, to communicate with our clients/users, to respond to customer support requests, and to improve the Service.
Data Sharing and Disclosure
We do not sell, rent, or otherwise disclose personal information to third parties for their marketing purposes. We may, however, share personal information with third-party service providers who perform services on our behalf, such as hosting and maintenance of the Service, or providing customer support. These third-party service providers are only authorized to use personal information for the purpose of providing services to us, and are required to maintain the confidentiality and security of the personal information.
We may also disclose personal information in response to legal process, such as a court order or subpoena, or in accordance with applicable laws, such as the California Consumer Privacy Act. We may also disclose personal information to protect the rights, property, or safety of the Company, our Clients, or others.
Data Security
The Company takes appropriate technical and organizational measures to protect personal information from loss, misuse, unauthorized access, disclosure, alteration, and destruction. These measures include encryption of sensitive information, regular backups of data, and strict access controls to ensure that personal information is only accessed by authorized personnel.
Data Retention
We retain personal information for as long as necessary to fulfill the purposes for which it was collected and as required by applicable laws. When personal information is no longer needed for these purposes, we securely delete or destroy the information.
Data Access and Correction
Our clients/users may access, correct, or request deletion of personal information by contacting us at cancellations@easysalesautomation. com. We will respond to such requests within a reasonable time and in accordance with applicable laws.
Changes to This Privacy Policy
The Company may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. If we make any material changes to this Privacy Policy, we will provide notice to our Customers through the Service or by other means, such as email.
Contact Information
If you have any questions or concerns about this Privacy Policy, please contact us at support@easysalesautomation. com.
Terms Of Service
Terms of Service for ESA CRM [Easy Sales Automation]
Introduction: This Terms of Service (“TOS”) is a legally binding agreement between Easy Sales Automation, the owner and operator of the ESA CRM (“Software”), and the user of the Software (“User”). The TOS governs the use of the Software and all related services provided by Easy Sales Automation.
License to Use: Easy Sales Automation grants Users a limited, non-exclusive, non-transferable license to use the Software, subject to the terms and conditions set forth in this TOS. The User agrees not to modify, reverse engineer, decompile, or disassemble the Software or create derivative works based on the Software.
Ownership: The User acknowledges that Easy Sales Automation is the sole owner of all intellectual property rights in the Software, including all patents, trademarks, copyrights, trade secrets, and other proprietary rights. The User agrees not to use any of Easy Sales Automation's intellectual property rights except as expressly permitted by this TOS.
User Data: Easy Sales Automation may collect and use information related to User's use of the Software, including, but not limited to User data and User preferences (“User Data”). Easy Sales Automation agrees to use User Data only in accordance with Easy Sales Automation's privacy policy and applicable laws.
User Responsibilities: The User is solely responsible for the use of the Software and for any data, information, or content transmitted, uploaded, or otherwise made available through the use of the Software. The User agrees to use the Software only for lawful purposes and in accordance with this TOS. The User agrees not to use the Software to:
- Engage in any illegal, fraudulent, or malicious activity
- Infringe upon any third-party intellectual property rights
- Transmit or upload any harmful, obscene, or offensive material
- Interfere with the normal operation of the Software.
- Warranty Disclaimer. The Software is provided “as is” and Easy Sales Automation makes no warranty, express or implied, with respect to the Software, including, without limitation, any warranties of merchantability, fitness for a particular purpose, non-infringement, or title. Easy Sales Automation does not warrant that the Software will be error-free or that any defects will be corrected.
Limitation of Liability: Easy Sales Automation shall not be liable to User or any third party for any damages arising from the use of the Software, including, but not limited to, indirect, special, incidental, or consequential damages, even if Easy Sales Automation has been advised of the possibility of such damages.
Termination: Easy Sales Automation may terminate this TOS and User's license to use the Software at any time and for any reason. Upon termination, the User agrees to stop using the Software and to destroy any copies of the Software in their possession.
Governing Law: This TOS shall be governed by and construed in accordance with the laws of the Texas, USA and any applicable federal laws.
Entire Agreement: This TOS constitutes the entire agreement between Easy Sales Automation (ESA) and User with respect to the use of the Software and supersedes all prior agreements and understandings, whether written or oral, relating to the subject matter of this TOS.
Modification: Easy Sales Automation reserves the right to modify this TOS at any time,
User Agreement
Introduction
This agreement sets forth the terms and conditions under which the client shall use the services provided by ESA or Easy Sales Automation. The client acknowledges and agrees to comply with these terms and conditions as a precondition to the use of the services.
Non-Compete
The client has agreed not to engage in any competition with ESA (Easy Sales Automation) and to not use any information, products, or services provided by ESA for any actions that may harm the company's interests. This commitment will last for a minimum of 6 months to a maximum of 2 years after the termination of this agreement.
Pricing
ESA or Easy Sales Automation reserves the right to change its pricing at any time due to unforeseen circumstances or changes in the cost of the tools and resources used to provide the services. The client will be notified of any such changes.
No Refund Policy with Cancel Anytime Option
At ESA, we are dedicated to providing a valuable and satisfying experience for our customers. However we operate on a subscription-based model, granting access to our platform and its features. While we have a strict "No Refund" policy, we do offer a "Cancel Anytime" option to ensure flexibility for our subscribers. We have outlined the details of our policy below:
Subscription Nature: Our ESA software operates on a subscription basis, granting users ongoing access to our platform and its resources. Since subscription access is immediately granted upon purchase, we do not offer refunds for any partial or unused subscription periods.
Cancel Anytime Option: We understand that circumstances can change, and you may need to discontinue your subscription. As part of our commitment to flexibility, we provide a "Cancel Anytime" option. This means you can terminate your subscription at any point, and you will not be charged for future subscription periods.
Responsibility to Cancel: It is the responsibility of the subscriber to cancel their subscription if they no longer wish to continue using our ESA software. You can easily manage your subscription and cancel it through your account settings on our platform. We recommend reviewing our cancellation instructions or reaching out to our customer support team for assistance if needed.
Proactive Cancellation: If you decide to cancel your subscription, we recommend doing so 10 business days before your next billing cycle, to avoid any charges for the subsequent subscription period. Once a new billing cycle starts, we cannot issue refunds for that period.
Exceptional Circumstances: In exceptional cases where a refund may be warranted, such as billing errors or extenuating circumstances, we will review refund requests on a case-by-case basis. However, any decision to provide a refund will be at our sole discretion.
We strive to deliver an exceptional experience and value to all our subscribers. By subscribing to our ESA software, you acknowledge and agree to our "No Refund" policy, while benefiting from the flexibility of our "Cancel Anytime" option.
If you have any questions or concerns about your subscription or the cancellation process, please do not hesitate to contact our customer support team. We are here to assist you and ensure your satisfaction with our services.
Payment
If a payment fails to process, the system at ESA (Easy Sales Automation) will make another attempt to process the payment three days later. However, it is important to note that ESA has no control over the processes of Stripe, which is the third-party payment processor used by the company. If the payment still cannot be processed after this time, the client's subscription will be automatically canceled within Stripe and on our platform (ESA CRM). It is important for the client to ensure that their payment information is up to date in order to avoid any disruption in service, as ESA has no influence over the actions taken by Stripe.
Account Cancellation
When or if a client's subscription with ESA (Easy Sales Automation) is canceled, their account will be put on hold and they will lose access to all services provided by the company. If the client wishes to reinstate their account, they may experience temporary loss of access and may not receive the same subscription pricing that they had previously. The client will need to renew their subscription at the updated pricing and will not be eligible for a trial period (again). It is important for the client to understand that reinstating their subscription after cancellation may result in changes to the terms and conditions, including a different pricing structure, a lack of a trial period and the possibility of being unable to do business with ESA in the future.
Sufficient Balance
The client is responsible for ensuring that their telephony/email wallet remains credited in order to avoid any interruption in their service, including the ability to send and receive emails, SMS, and phone calls. To prevent loss of access to their account, the client must make sure that the credit card on file has sufficient funds and is not expired. It is important to note that the automatic cancellation of subscriptions is executed by the payment processor and the client cannot hold ESA (Easy Sales Automation) responsible for any downtime or loss of data that may occur as a result. In order to prevent any interruption in their services, it is the client's responsibility to regularly check and maintain their telephony/email wallet balance.
Acceptance
By using ESA or Easy Sales Automation’s services, the client acknowledges and agrees to comply with the terms and conditions set forth in this agreement. ESA or Easy Sales Automation reserves the right to modify this agreement at any time and the client agrees to be bound by any such modifications.